Contact Us
IT Help and Services Support
Online and Email
The IT Service Desk and self-service resources are available 24/7 to assist the entire Northeastern community with troubleshooting, technical support, and IT questions.
ONLINE SUPPORT and CHAT
Open a ticket or start a support chat through the Tech Service Portal. Select the Chat button in the lower-right corner of any page.
TICKET STATUS
Under My Tickets, view ticket status and communicate with the agent working on the issue. If calling the IT Service Desk for an update, provide the ticket number so that the specific case can be located quickly.
MOBILE APP
IT support, services, and more are on the Now Mobile app (powered by ServiceNow). For convenient, on-the-go help through the app, review How do I install and set up the Now Mobile app?.
EMAIL
Email help@northeastern.edu to open an IT ticket and request support.
Classroom Technology Support
BOSTON IN-CLASSROOM SUPPORT
Available Monday–Friday, 7 a.m.–9 p.m. ET, and Saturday, 8 a.m.–6 p.m. ET.
For immediate support dispatch, email classroomITsupport@northeastern.edu. Include the building name and classroom number in the subject of the email.
OAKLAND IN-CLASSROOM SUPPORT
For immediate support dispatch, email classroomITsupport@northeastern.edu. Include the building name and classroom number in the subject of the email.
CAMPUSES OUTSIDE OF BOSTON AND OAKLAND
Email regionalhelp@northeastern.edu.
In-Person Support: Boston
BOSTON TECH BAR
On the Boston campus, visit the Tech Bar on the first floor of Snell Library to talk to a member of the IT Service Desk team, Monday–Friday, 8 a.m.–8 p.m. ET. No appointment is necessary.
In-Person Support: Oakland
OAKLAND TECH BAR
On the Oakland campus, visit the Prieto Tech Bar in Rothwell Center, which is adjacent to the Tea Shop, for in-person assistance, Monday–Friday, 8 a.m.–5 p.m. PT. No appointment is necessary.
In-Person Support: London
LONDON IT HUB
On the London campus, visit the IT Hub in Portsoken on the 5th floor across from classroom 516 for in-person assistance, Monday–Friday, 9 a.m.–5 p.m. GT. No appointment is necessary.
Phone Options
Phone
Call to speak with a support representative 24/7 every day.
Primary: +1.617.373.4357
Boston: +1.857.666.9306
London: +44.20.3318.2507
Toll-Free Numbers
Avoid fees and international calls with one of the following toll-free options. Toll-free calling is available only from a local number from that country.
Canada and U.S. Toll-Free: 1.888.710.6943
India Toll-Free: 000 800.040.3452
London Toll-Free: 0 800.048.9208
China
North China Toll-Free: 108007142916
- Dialing pattern for China North: 10800714XXXX
- Available from Mobile Devices: No
- Available from Landlines: Yes
- Available from Pay Phones: Yes
- Proper dialing format when calling numbers locally from within China: 10800714XXXX (North China or China Netcom)
South China Toll-Free: 108001402927
- Dialing pattern for China South: 10800140XXXX (South China or China Telecom network)
- Available from Mobile Devices: No
- Available from Landlines: Yes
- Available from Pay Phones: No
- Proper dialing format when calling numbers locally from within China: 10800140XXXX (South China or China Telecom network only)
Frequently Requested Info
Account Management
Faculty, staff, and students can visit Northeastern Accounts to activate and manage their online Northeastern accounts.
Computer and Equipment Loaning
Northeastern staff, instructors, and students can borrow a laptop, an adapter, and other media equipment from Snell Library and Cullinane Hall.
Computer Purchase and Discounts Program
Northeastern offers staff and faculty a range of computer packages, including laptops and bundles of accessories.
Computer Warranty and Repair
Faculty and staff can request support for university-purchased desktop computers, laptop computers, and network printers by contacting the IT Service Desk.
Connect To Tech
Connect to Tech is the go-to guide for learning everything you need to know about technology at Northeastern University.
Outages and Disruptions
Visit the IT Status Page for information about known technology outages and disruptions.
Training
Northeastern faculty, staff, and students have access to a wide variety of classroom, online, and customized training and technology solutions.
Two-factor Authentication (2FA)
Northeastern's 2FA service provider is Duo, which requires enrolled users to confirm their identity with a previously registered device in order to gain access to secured accounts.