Kindle Your Bank’s Strategy: Data Security vs CX
In a world of priorities, banks are trying to enhance their customer’s experience through digital principles and enhanced security features. With the presence of so much of data, there lie several challenges where the bank needs to ensure the maximum use of data, to better understand their customer. Listen to Sharon Kimathi, Editor & Thought Leader at Fintech Futures and Ashish Cherian talk on the balancing act that banks face in the current banking climate.